To Research and develop articles. Develope and write blogs and research papers on a variety of subject matters. To Produced and write content for intranet websites. Developed story ideas and plans for content delivery. Quick generation of materials tailored for the designated audience. Creation of concise and logically structured communications.

Provided on-site enhancement, upgrade, and support services to contracted small business clients for business-critical workstation and network systems. Collaborated with clients to plan infrastructure expansion and upgrades based on business goals and assessment of existing technologies. Built PCs, installed and configured operating systems and application software, and recommended anti virus and security procedures and tools. Performed periodic backups as part of the client's business continuity strategy. Trained users in equipment and application use. Trainer -Selected to teach comprehensive information management officer classes on the basics of Active Directory. Delivered classes on hard drive cleanup, software and printer troubleshooting, mapping drives, and network policies. Minimized user downtime and resolved issues immediately during an upgrade from Office 2003 to 2007. Played a key role in the upgrade to Internet Explorer 7. Provided users with comprehensive trainings on uses of Outlook and Word applications.

Responsible for analyzing the needs of the business and its customers and coming up with solutions to business problems. Involved in the management of multiple small projects, using PRINCE 2, to enhance the existing functionality and web pages for global clients employee share plans. Managing the work from initial request through estimation, approval, requirements, build and implementation. Delivered Functional and User Acceptance Testing. Writing Business Requirement Specifications that successfully delivered necessary change in a manageable and non-intrusive way. Traveling to various locations across the country to engage with multiple stakeholders in the company to ensure all processes and requirements were accurately defined. Implementation of new designs within the Business Operating Model. Supply Chain modeling and advice on Planning Systems. Involved in workshops / training / presentations. Assisting in the preparation of user and system test plans. Providing a link between the company, customer, the development team and any third-party regarding software or Network development or functionality throughout the development cycle. Notable Projects CRM Strategy Project Manager - Sigma Consultancy strategy development for Met-life. Delivered a CRM strategy and road map to Met-life's senior management, to assist Met-life in transforming the company's sales and service operations. Managed cross-functional team of Sales, Services, and Project Marketing personnel to evaluate existing technologies and business processes. Final presentation highlighted areas in Met-life's business where best practices could transform operations. Engagement Manager - Sigma Consultancy deployment at Tek Tech.. Oversaw deployments across several lines of business for Sigma Consultancy, Employee Relationship Management, and Call Center applications. Managed multiple projects valued at Pk Rs 30 M across numerous locations. Launched and managed Center of Excellence to ensure a sound architecture, track progress, and stay true to CIO's Long-term goals.

Responsible for scoping the business requirements and developing technical solutions. Involved in developing the implementation approach and managing the impact on all business areas. Responsible for all aspects of the project from business analysis to plan management, stakeholder engagement and risk management. Managed the analysis and implementation of several large IT projects. Strategic analysis undertaken and delivered to inform, manage and drive stakeholder expectations. Analysis & design for a web-based adaptable work-flow system for use across the business to streamline endorsement procedure for administrative processes Operational Process Flow Reviews. Research and Development Analyst • K'nnect Enterprises Contract for Hawk Software Explored the potential for simplification of database access through the development of an intermediate layer of translation code (such as a mapper). Discovered a linear conflict between data access flexibility and efficiency where 100% accuracy is required. Concluded that there exists no algebraic (mapping) solution to the flexibility and efficiency problems of today's data storage and retrieval systems. Business Development Analyst • K'nnect Enterprises contract for Instagram services. Design and development of in-house administration facilities using Java servlets (Apache/J Run) and a custom version of my object-relational mapper. Developed new features in the online customer service application and cleared the backlog of existing bugs. Proposed detailed designs for future infrastructure enhancements, including: proper application of JFC; encapsulation and optimization of database access; standardization of generic facilities across the network.

Provide system administration and network management for this 500+ node private enterprise, ensuring reliability and stability among all systems and components. Determine, engineer, and implement all network enhancements. Supervise five telecommunications and desktop support technicians. Negotiate terms and hire outside vendors. Source and purchase all computer equipment. Write network documentation, diagrams, and procedural white papers. Notable Projects Network Administrator: Upgraded IP structures from class C flat level 2 network to multi-sub netted class A private routed network; used multiple Cisco-supported virtual LANS, trunks, and level 3 switches/routers. Engineered and implemented numerous systems and network components: - 500+ node Cisco switched network - Multi VLAN routed network - Cisco VPN network for remote user support and administration - Three Rivers Systems CAMS Enterprise database system - Microsoft Great Plains financial management system Installed and managed many network components: - Cisco Clean Access Solution for 500 nodes. - First-Class and Exchange email systems, integrating into active directory protected by Barracuda 400 spam firewall and GFI Mail Essentials spam filtering - Gold Network monitoring system - SMS 3.0, WSUS, and Symantec Enterprise System - Symantec Backup Exec for backup and disaster recovery

German Language, German Language

Political Science, Sociology

Экономический факультет, Russian Language