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Male, 53 years, born on 11 August 1971
Karachi, willing to relocate (Azerbaijan, Belarus, Georgia, Other regions, Kazakhstan, Kyrgyzstan, Russia, Uzbekistan, Ukraine), prepared for business trips
Credit and payment cards specialist
Specializations:
- Auditor
Employment: full time
Work schedule: full day
Work experience 9 years 8 months
March 2012 — October 2014
2 years 8 months
Netek IT Solutions
Pakistan
Operations Change Manager
Developing business requirement document (BRD) after detailed discussions with stakeholders.
Obtaining relevant sign offs from the management and preparing project plans and functional specification documents (FSD).
Communicating changes to technical team, deciding time-lines and striving continuously to derive best possible solution.
Strong knowledge of senior management thought process, strategic planning, and cross-function calibration.
Thorough knowledge of Six Sigma management, Problem Solving and Root Cause Analysis.
Performing verification of the changes on the system before passing it on to the QA department.
Provide guidance and assistance in conducting UATs for the product and getting the product Live.
Strong follow-up and a regular update on the status of the project to management.
February 2009 — November 2011
2 years 10 months
UAE Exchange Center
UAE
Operation manager
Managed customer portfolio of more than AED 250 million with a total cards volume of above 200k.
Hands on Experience in designing and implementing Prepaid, debit, and credit card Programs, Alternative Delivery Channels (ADC), P.O.S machine networks, automated balancing of PNL and NOSTRO accounts, and redesigning of customer statements.
Worked with NCR and AVANZA for implementation of closed loop ATM network for cash withdrawal in branches.
Designed and developed web based back office operations, accounting, and customer services portals.
Designed and developed Manuals for operations, customer services, ATMs, POS machines, and card usage manuals.
Defined Policy and procedures for prepaid cards in accordance with Central Bank of UAE, MasterCard, AML, and other stakeholders involved.
Developed branch training programs and conducted workshops to enable staff understand the Processes and Procedures.
Converted 80% of existing customers to card based services within first year of prepaid payroll cards launch.
April 2001 — May 2005
4 years 2 months
Standard Chartered Bank
UAE
Business analyst
Maintain, review and update SLAs for third party processors, review and renegotiate Service Level Agreements (SLAs).
Ensure service quality is maintained for all tasks performed by TPP teams.
Conducted a workshop for Chennai staff members on activities such as repayments, settlements and reconciliations, daily reporting and other related functions.
Handled tasks related to budget preparation and prepared comprehensive analysis reports.
Worked on the project of transition of off-shore banking from UK operations.
Ensured six sigma levels are maintained for all activities performed in the department.
Received Medal of Honor in recognition of my services to standard chartered bank.
Received Excellence Awards on a number of occasions.
Skills
Skill proficiency levels
About me
I am a seasoned professional with experience in Operations and Process Improvement. I’ve thorough knowledge of Card Operations, Alternative Delivery Channels, people management and development. I am very comfortable at working to tight deadlines and under considerable pressure managing own time effectively and prioritizing workload. I have a friendly and approachable personality with excellent interpersonal and customer relations skills.
Higher education (master)
2007
Preston University
Business Administration, Marketing
1992
University of the Punjab
Mathematics, Mathametics and statistics
Languages
Citizenship, travel time to work
Citizenship: Pakistan
Permission to work: Australia, Bahrain, Cyprus, France, Qatar, Russia, Singapore, UAE
Desired travel time to work: Doesn't matter