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Male, 67 years, born on 6 December 1957
Karachi, I want to relocate (Azerbaijan, Belarus, Georgia, Other regions, Kazakhstan, Kyrgyzstan, Russia, Uzbekistan, Ukraine), not prepared for business trips
General Manager (Lotte Hotels & Resorts Samara)
Specializations:
- Sales manager, account manager
Employment: full time
Work schedule: full day
Work experience 20 years
December 2015 — currently
9 years 7 months
Starwood Hotels & Resorts
General Manager
Presently attached to the Starwood Regional Head Office to assist in pre-opening of New Build & Transition hotels within Europe Africa & Middle East regions.
• Implementing Sheraton brand and service standards for property in transitions.
• Following NB&T pre-opening critical path to ensure successful hotel openings.
• Directing hotels development & completion.
October 2015 — November 2015
2 months
Sheraton Aktobe Hotel
General Manager
New to be the first Internationally Branded five-star city hotel, which was earlier scheduled to open in the last quarter of 2017. However, due to the owner financial constraints the project is delayed indefinitely. The hotel facilities once open will offer 200 rooms of various categories including the Presidential, Duplex, Executive and Junior Suites. Sheraton Club Rooms, Classic Rooms, Roof Top Sheraton Club Lounge, Panoramic Bar, Specialty Restaurant, Link Café, an all-day Dinning Restaurant, Ballroom & Meeting Rooms, Health & Spa facilitates. Sheraton brand component Link@Sheraton.
• Translated the vision for future business through strategic leadership.
• Liaise with the contractor, Hotel owner & Starwood Senior Leadership for all site activities.
• Implemented hotel management service contracts for functionality and service reviews.
June 2012 — May 2015
3 years
Sheratib Baku Aiport Hotel
General Manager
Five-Star Hotel, encompassed 205 – sound proof Bedrooms located-in front of the new Heydar Aliyev International Airport terminal. With Presidential & Junior Suites and Classic Rooms, 03 Restaurants, 02 Bars. Ballroom to host various events & 06 Meeting Rooms for Conferencing. The Spa and Health Club is fully equipped and offers a wide range of sports facilities.
Spearheaded financial and management turn around. Established new strategic direction to revamp an outdated business model. Established to re-position appropriately into Baku five-star market. Aligned all operation strategies for meeting improved customer satisfaction, developed an effective management team with positive working environment and property re-branding.
Key Achievements
• GOR growth by 5% within the first 12 months.
• GOP growth averaging year-over-years of 3%
• Achieved target productivity ratio of salaries and wages of 5% within the first 12 months.
• Carried out of $11 million Property Development & Improvement Plan.
• Brand Health hotel audit and Guest Expectations Index positive growth year-over-years.
• Achieved Star Voice Leadership Score of 92% within the first 12 months.
• Reduced associate turnover of 3.6%, saved in annual recruiting and labor training costs.
• Implemented key brand components of Sheraton, i.e. Link Café & Link@Sheraton.
• Achieved positive growth year-over-years on all KPI’s, i.e. EBITA, Occupancy, ADR & REVPAR.
December 2005 — August 2011
5 years 9 months
Sheraton Kampala Hotel
General Manager
Only five-star Internationally Branded Hotel in the heart of city with 231 Rooms, including 03 Presidential, 27 Diplomatic and 03 Junior Suites, 05 F&B outlets, 02 Bars, large Ballroom and 09 Meeting Rooms for Conferencing, Outside Catering facility up to 1000 people, and fully equipped state-of-the-art Health Club.
High profile hotel. Treated as the official State Guest House by the Ugandan Government. Regularly hosted Heads of Government of various countries. Represented the hotel at the highest Government levels.
Additionally, directed full operation of Golden Leaves high-end-serviced apartments (same owners)
Key Achievements
• Revenue growth year-over-years of $ 1million.
• GOR turnover year–over-years of $10 to 13million.
• RGI growth year-over-years of 3% - 5%.
• Secured year-over-years of incremental revenues of $1 million in Collective Barging Agreements.
• Reduced unallocated overhead expenses of 8%.
• Received Silver Certificate in Clifton brand health hotel safety audit in 2010 & 2011.
• Secured ISO 9001/2000 accreditation year-over-years from 2006 - 2011.
• Hosted various international prestigious events:
CHOGM - 2007 (Commonwealth Heads of Government Meeting)
East African Council Heads of State Summit - 2007
Islamic Conference of Foreign Ministers - 2008
African Union Heads of State Conference - 2009
United Nations Global Economic Forum - 2010, and other equally high-profile events.
• Developed $28 million renovation strategy while the hotel operation was busy.
• Structured Sales strategy by opening a Corporate Sales Office in the feeder market of Nairobi / Kenya.
• Achieved all KPI’s even during the global financial crisis of 2008.
• Executed business improvement plans to achieve desired (GEI) Guest Expectation Index.
• Received key industry and travel awards year-over-years.
• Hosted on the regular basis Heads of Government of various countries in excess of 55 (During a six-year tenure) and represented the hotel at the highest Government level.
• Directed entire operational functions of 20 high-end full-serviced apartments (same owners)
March 2003 — August 2004
1 year 6 months
Sheraton Tashkent Hotel & Towers
Hotel Manager
Five Star hotel, 251 rooms, Four Food & Beverage outlets, Extensive Meeting & Conference Facilities. Pre-opening team member of the first Starwood Hotel opened in CIS. Achieved
operational excellence under very difficult market environment. Successfully achieved all the key performance indicators. Longest serviced Starwood employee in CIS countries.
Key Achievements
• Position the hotel as the leading hotel of the city with-in its first year of operation.
• Managed a yearly turnover of 7 million USD.
• Continuously delivered year-over-years’ revenue growth of averaging 3%.
• Achieved GOP ranges 48% to 54%
• Received top ranking acknowledgment in Guest Satisfaction Index 9/10
• Went on an extra length to harmonize fragile relations with the owning company
• Recovered and paid back1.3 million USD to Starwood, which were loaned to the owners as a startup capital at the pre-opening time.
• Successfully hosted EBRD International Conference-2003.
• Remains the leading hotel of the city until its closure.
Skills
Skill proficiency levels
About me
An accomplished, skilled, passionate, hospitality leader with year-after-years of well-rounded, experience to run all aspects of the hotel operation with the premium global brands. Ability to balance both single and multi-unit business effectively. Results oriented and dynamic in turning around new or an established hotel to grow REVPAR, GOP, MPI, EBITA, KPI’s and ROI. Possesses an acute sense of financial discipline. Skilled in delivering sales and revenue generation goals. Highly successful in building relationship with the hotel owners, labor association, and local government officials without compromising on associate or guest satisfaction. Known to offer stabilized influence regardless of the exceptional hardship challenges. Verifiable record of building high performing and culturally diverse teams in the South & Central Asia, (CIS) Middle East, Africa and East Central Europe regions.
Higher education (bachelor)
1982
University of Karachi
Economics, Business Economics
Languages
Citizenship, travel time to work
Citizenship: Pakistan
Permission to work: Russia
Desired travel time to work: Doesn't matter