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Male, 45 years, born on 29 November 1979
Pakistan, willing to relocate, prepared for business trips
Customer service manager
4 000 $ in hand
Specializations:
- Sales manager, account manager
Employment: full time
Work schedule: full day
Work experience 22 years 5 months
February 2003 — currently
22 years 5 months
PAKISTAN MOBILE COMMUNICATION LIMITED
Pakistan, www.mobilinkgsm.com
FLOOR SUPERVISOR (ASST MANAGER) CUSTOMER SERVICES
Career Highlights:
Project Management (CS) Team Member and Asst Manager (Floor Supervisor), Team Lead floor Trainer & Analyst, Team lead/Analyst Quality Assurance. More than 5 years in people management (Contact Centre/CS) and more than 9 years of experience in telecom / call centers / CS
Routine Duties Included:
Floor Management day to day issues
Conducting different analysis for call traffic / quality surveys / Contact Center KPIs
Looking after / Directing Administration on
Assisting / initiating / Managing Projects
Assisting in Hiring / Conducting Interviews
Participating in Tactical / Strategic Decisions
About me
Core Experience Technical:
Designing / Running / Managing Call Centre (including step by step Project Management, SOPs / Policies Designing/Implementing, System Deliverables Designing, UATs & PIRs, Contact Center Reporting and Different Analysis for improvement
Soft Skills:
All Skills required in People Management / Leadership & Leadership Development / Change Management / Conflict Management / Delegation / Motivation / Coaching & Counseling
Higher education (master)
2010
PRESTON UNIVERSITY
PROJECT MANAGEMENT, NONE
Languages
Citizenship, travel time to work
Citizenship: Russia
Permission to work: Russia
Desired travel time to work: Doesn't matter