Responsibilities: • Arranging flights, insurance and accommodation. • Using a booking system to secure holidays. • Handling Social Media page; responding to customer queries, feedbacks etc via Facebook and other means of communication. • Collecting and processing payments. • Advising clients on travel arrangements, e.g. visas and passports. • Sending out tickets to clients. • Keeping clients up to date with any changes. • Handling a full fledged sales team to generate new business • Promoting and marketing the business, sometimes to new or niche markets; sourcing products and destinations to meet consumer demand. • Dealing with customer enquiries and aiming to meet their expectations; • Selling travel products and tour packages; • Managing budgets and maintaining statistical/financial records; • Taking part in familiarization visits to new destinations in order to gain information on issues and amenities of interest to consumers; • Liaising with travel partners, including airlines and hotels, to manage bookings and schedules. • Overseeing the smooth, efficient running of the business.

Manager Admin: March 2012 till 2014 Responsibilities: • Procurement and maintenance of office equipments/furniture/fixtures, • Procurement and issue of stationery to various divisions and maintain their proper records and maintenance of mobile phone, telephone and utility bills etc. • To maintain proper record of company assets issued to marketing personnel and ensure accountability. • To ensure general office maintenance like, housekeeping, pest control, hygiene, electrical and mechanical, sanitary and plumbing, minor repairs (Carpentry, masonry, furniture, painting etc.). • To deal with vendors/service providers like suppliers, courier, manpower consultants etc. • To take care of legal cases and their proper follow-up. • To ensure statutory liabilities and timely renewal of Trade License, Property Tax etc. • Peon management. • Meet & Greet guests at the airport and confirm their boarding and lodging. Manager Business Development February 2010 to 2012 Responsibilities: • Responsible for tapping new business avenues, to further enhance the company’s profitability and personal growth. • Planning & Executing various client Activities and Events. • To develop a strategic business plan for all the SBU’s.

Responsibilities: • Designing and implementing marketing campaigns for the promotion of Self Service Banking Channels (SSBC). Such as Internet Banking, IVR, SMS Banking, E-statements, SMS Alerts for Debit/Credit. • Developing customer guides and product information material for the promotion of SSBCs. • Conduct trainings for branch office staff to ensure clear understanding of product marketing objectives. • Research and Develop new promotional schemes & in-house campaigns for MCB staff and account holders. • To enhance the number of registered users on Self Service Banking Channels through promotional schemes. • Coordinating with teams and third party service providers (vendors) in designing, customizing and implementing self service channels as an alternative way for customers to bank, make payments & experience transactional convenience.

Responsibilities: • Bring in New to Bank Customers. • Complete Assigned targets (Net of Attrition), both volume and number of accounts wise. • Managing Portfolio by developing a strong relationship with the client. • Contact new prospects through phone, cold callings or referrals from contacts. • Make sure that all the Account Opening requirements are fulfilled as well as banks internal documentation. • Responsible for resolving all service issues regarding the customers.

Responsibilities: • Manage the day-to-day queries of the customers. • Interact with the other departments within the company. • Coordinating with Karachi Stock Exchange. • Providing on-line and end user support on phone.

Responsibilities: • Manage and support all functions including operations, training, Quality of Service and IT. • Interact with other departments and entities within and outside the company. • Manage the day-to-day operations for the call center including all communications. • Also worked in the Customer Services Department as Supervisor Customer Relations.

Commerce, BCOM